Tuesday, February 24, 2004
T-Mobile: postcode hell
Update on the T-mobile saga: the reason Tina failed the credit check is that T-Mobile's postcode database is incorrect. And they have no procedures to override it, so if your details don't match their postcode information, you are assumed to be a charlaton and hence a poor potential customer. Technology seems to stop you every step of the way - but I though it was supposed to make our lives simpler and easier?
She's now passed it. How - because the postcode databases are different, we found letters with different postcodes on, found out which one they wanted, and sent in copies of that one..... So it's really very secure, this approach. But, for now, Tina is a T-Mobile customer. Now, if O2 had had an open customer service department, things may have been different - but I expect they were too concerned with being taken over.
Update on the T-mobile saga: the reason Tina failed the credit check is that T-Mobile's postcode database is incorrect. And they have no procedures to override it, so if your details don't match their postcode information, you are assumed to be a charlaton and hence a poor potential customer. Technology seems to stop you every step of the way - but I though it was supposed to make our lives simpler and easier?
She's now passed it. How - because the postcode databases are different, we found letters with different postcodes on, found out which one they wanted, and sent in copies of that one..... So it's really very secure, this approach. But, for now, Tina is a T-Mobile customer. Now, if O2 had had an open customer service department, things may have been different - but I expect they were too concerned with being taken over.
(c) 2003-2005 Russell Beale
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