Monday, August 16, 2004
Intangible Computing
Oh, the joys of download-only software installs. One year and 3 days ago, we paid a rather hefty sum of money for a piece of software that today is telling me it cannot load such-and-such library, and suggests that I try re-installing it. So, I dig out the email I have which has the download details in it, only to find that the username and password don't work anymore. I don't have a CD, we went for the download-only option. I need to use this software today, how do I re-install it? I've emailed the support team, but they're in Australia and as such won't read the mail until earliest tomorrow. Why doesn't my password work anymore? I can understand them denying me any more upgrades after a certain period of time, but surely I ought to still have access to the piece of software I originally paid for? This model of software purchase is broken, and I think I'll try and get hold of install disks in the future.
Update: I've had a response from the software company, and they tell me my subscription has expired, and so I cannot download the software. So we didn't actually buy this software, we just leased it for a year. Nowhere in the original emails did it stress the need to keep the original installer files to hand. What kind of a distribution model is that?
Oh, the joys of download-only software installs. One year and 3 days ago, we paid a rather hefty sum of money for a piece of software that today is telling me it cannot load such-and-such library, and suggests that I try re-installing it. So, I dig out the email I have which has the download details in it, only to find that the username and password don't work anymore. I don't have a CD, we went for the download-only option. I need to use this software today, how do I re-install it? I've emailed the support team, but they're in Australia and as such won't read the mail until earliest tomorrow. Why doesn't my password work anymore? I can understand them denying me any more upgrades after a certain period of time, but surely I ought to still have access to the piece of software I originally paid for? This model of software purchase is broken, and I think I'll try and get hold of install disks in the future.
Update: I've had a response from the software company, and they tell me my subscription has expired, and so I cannot download the software. So we didn't actually buy this software, we just leased it for a year. Nowhere in the original emails did it stress the need to keep the original installer files to hand. What kind of a distribution model is that?
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(c) 2003-2005 Russell Beale
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