Saturday, April 23, 2005
User Testing II
Spent all day in town toady, working with an organisation on their new case management system, doing user-centered design things with the developers, users and clients. Interesting to see how some ideas that seem so good in design are not appreciated by users, and how describing a system that is incomplete seems so clear to the designer but leaves the user unsure of what is actually being evaluated and what isn't. Even got into a discussion of slanty design - reducing individual usability for the great good of the organisation.
And was quoted in today's Birmingham Post as well!
Spent all day in town toady, working with an organisation on their new case management system, doing user-centered design things with the developers, users and clients. Interesting to see how some ideas that seem so good in design are not appreciated by users, and how describing a system that is incomplete seems so clear to the designer but leaves the user unsure of what is actually being evaluated and what isn't. Even got into a discussion of slanty design - reducing individual usability for the great good of the organisation.
And was quoted in today's Birmingham Post as well!
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(c) 2003-2005 Russell Beale
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