Monday, October 10, 2005
New Ways to Calm People Down
Fascinating story of a counter-intuitive way to calm someone down. well, OK it's actually about horses but it's relevant :) the idea is that to calm someone down, you don't act all passive and neutral with them, you join in with their frustration or whatever and then when you're 'in' with them you can bring them down from the inside, leading ever so gently and letting them feel in control.
I was just wondering if this could be mapped on to interface design to give user's a sense of perspective and help avoid frustration. imagine - your file doesn't save properly and instead of a poxy error message you get your screen wobbling about and a voice saying 'oh my god I can't believe it's not working AGAIN!'
I guess the problem is that the entity that joins in with your complaining is actually the same entity that just lost your file...
Fascinating story of a counter-intuitive way to calm someone down. well, OK it's actually about horses but it's relevant :) the idea is that to calm someone down, you don't act all passive and neutral with them, you join in with their frustration or whatever and then when you're 'in' with them you can bring them down from the inside, leading ever so gently and letting them feel in control.
I was just wondering if this could be mapped on to interface design to give user's a sense of perspective and help avoid frustration. imagine - your file doesn't save properly and instead of a poxy error message you get your screen wobbling about and a voice saying 'oh my god I can't believe it's not working AGAIN!'
I guess the problem is that the entity that joins in with your complaining is actually the same entity that just lost your file...
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(c) 2003-2005 Russell Beale
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