Friday, March 24, 2006
Bank account usability
You'd think it would be pretty easy to make a bank account usable. You put money in, you take money out. I've just switched to a new bank so I can a decent rate of interest on my money, and I'm in the process of changing all my direct debits and standing orders etc. That in itself has proved to be a little bit less easy than was promised - several companies have simply ignored the notifications and continued to try and take payments from my old account. but anyway, that's not what I wanted to moan about. Every account has an account code, and a sort code (which identifies the branch). But my new bank used to be a building society, so they have only one sort code. sort of. to find my sort code, I have to take the first digit of my account number, and put it on the end of a code they give me. this is good because my account number is actually longer than the standard 8 digits. but why make me do this? why not just give me an 8 digit account number and tell me what my sort code is? Usability (or lack of it) is everywhere.
You'd think it would be pretty easy to make a bank account usable. You put money in, you take money out. I've just switched to a new bank so I can a decent rate of interest on my money, and I'm in the process of changing all my direct debits and standing orders etc. That in itself has proved to be a little bit less easy than was promised - several companies have simply ignored the notifications and continued to try and take payments from my old account. but anyway, that's not what I wanted to moan about. Every account has an account code, and a sort code (which identifies the branch). But my new bank used to be a building society, so they have only one sort code. sort of. to find my sort code, I have to take the first digit of my account number, and put it on the end of a code they give me. this is good because my account number is actually longer than the standard 8 digits. but why make me do this? why not just give me an 8 digit account number and tell me what my sort code is? Usability (or lack of it) is everywhere.
(c) 2003-2005 Russell Beale
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